(apologies for the blurry estate agent photo!) that looks like the right connection but that doesn't look like a Virgin logo to me, will that be a problem for quick install?About Services start time - Virgin Media Community - 5368952. With. Awful Service. These are only found when a cable pull is attempted, & could cause further delays as construction teams & local authorities have to get involved. on 04-07-2022 13:32. BUT any change is a change to your contract so any initial deals would likely be cancelled so you would likely pay more than if you did it now - the change would also start a new contract so the 18 month cycle time would restart. Moving Home With Virgin Broadband. Volt. Hey Nathan0505,Re: No broadband. Switched On Families. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The previous tennant where I moved was with talk talk but have advised their contact will be cancelled on the 24th of April a week and a half away. can somebody help. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box. This promotion means you won’t pay the usual setup fee of £35. Last week I had a virgin engineer come out for a survey to find out where they can run cable around my home etc. 12-03-2023 19:44 - edited 12-03-2023 19:48. #VirginMedia #VirginMediaQuickStart #V. I am new costumer and I have received my virgin media hub. What to expect with broadband installation. I'm moving into a flat in a house conversion and I'd like to get Virgin broadband. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. #VirginMedia #VirginMediaQuickStart #V. on 16-03-2022 17:06. We have Virgin Media broadband and the service is shocking. I haven't received any information regarding the delivery apart from the initial email on the date of order. Firstly the disgusting £30 installation fee, for me to carry out th. It costs a fortune to do any civil works on footpaths/roads. Rest assured we are working on this and it should be visible either today or tomorrow at the latest. Connecting Sonos to Virgin broadband in Networking and WiFi Friday; Renewed 18m contract - how to upgrade to Superhub5 ? in QuickStart, set up and connections Friday; Only getting 20Mbps download when paying for 100Mbps in Speed Wednesday; Internet dropping same time every night in Networking and WiFi. Hi there. Hi, Recently had VM Broadband installed through our existing OFNL fibre to the house infrastructure and I was surprised by the ‘legacy’ DOCSIS equipment used. It's not the best, but should work and will not involve any work to the property. The range of speeds on offer include: M50 – average speeds of 54Mbps, ideal for everyday use. However, when I use the postcode checker for my potential future home, I get the following message: "We're pretty sure you'll be able to get your perfect Virgin Media package, but we'll need to get a bit more info. How do I contact customer services to - 5207227. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. . For verification see. However, I have not received it, and also there was a lack of communication on what is going on. However, the main cable coming into the house already has a Class A isolator which unless you remove the wall box you would never notice. Well after being with Virgin broadband for over 20 years I was surprised to find that when trying to go from 1gig £59 pm to a reduced bandwidth (due to kids moving out etc) they offered me the M250 (yes 75% less speed) for £45! More than the online offer of £35. I have put a post on the other day about not being able to have broadband installed on the allocated date. Cable relocation in QuickStart, set up and connections Tuesday; Problems after Relocating the Hub in Networking and WiFi 2 weeks ago; Help with Relocating a Router in QuickStart, set up and connections 15-06-2023; Relocating my router in QuickStart, set up and connections 13-06-2023; relocate router in QuickStart, set up. The flats on the ground and first floor have fibre broadband available to them from Virgin Media. on 04-12-2021 12:49. QuickStart, set up and connections. 0 Installing your TV V6 box, Hub 3 0 u0026 phone - Virgin Media QuickStart A Chill, Stupid, and Speedy. 0 - Virgin Media QuickStart Virgin Media Help 14K subscribers Subscribe Like Share 169K views 2 years ago Quickstart Installation Step by. Ordered QuickStart as I was eligible, now found out I need a wall socket. Try and trace where the wires go from the outside omnibox. We'd love to assist with this, I will send you a PM here soon so we can look into what's needed. This was due to previous tenants having an account set up - I was told someone would call be back on Thursday to discuss this and from there have broadband installed within 1-2 days. Virgin Media O2 is today unmasking its new entertainment service, Stream from Virgin Media, offering customers a new way to bring together their favourite TV channels, video apps and streaming. Re: Moving tv / broadband Aerial. My Virgin Media makes managing your account easier with all your information in one place. Quickstart help. Virgin Media Help - Get help, tips and advice to m. Re: No Wall Socket for Quickstart. Welcome to the community and thanks for taking the time to post here on the forums. Learn about QuickStart - Virgin Media's self-installation service. Re: My broadband package never arrived. . If you want to arrange for an engineer visit, as the service is not yet active, the number to call would be 0800 052 1734. Used to have Virgin Media broadband years ago, thinking about getting it again. On the recommendation of the sales advisor we cancelled our broadband with Sky so there would be no overlap in charges for our internet, we were reassured us there would be no. 6 Replies. 1 router mode or 192. on 14-02-2023 14:32. I have been trying for a while to become a Virgin Broadband customer. QuickStart Delivery. When we checked the cable coming in from outside it doesn't seem to be able to connect the wall part of the. Step by step guide to installing your Virgin TV 360 box, broadband Hub 4. Manned installation questions. I've had 3 dates booked and despite waiting in all day on every booking, they have either not turned up or said they cannot do anything! Today I have been told that the next booking is not going to be until 25/07/23, 5 weeks after ordering this awful service. The Virgin Broadband speed is still at 200M, I have checked the router Status/Configuration info and it has not been changed/updated. 2 weeks ago. Hub 5 quickstart activation. The expensive £30 cable is simply a standard cable with a class A++ LTE Band isolator in line. The socket you need it shown in the first photo, below the phone one with the ADSL filter. Wow. 24, and a delay to the start of a new service was £5. Virgin Media Quickstart set up Quickstart is the quickest and easiest way to setup our services. Hi, I'm I am in the process of purchasing a new house and would like to install the fastest virgin media broadband when I move in. Hi, I just rang virgin media just to get broadband and they offered me 252mbps for £33 a month. I've spoken to the landlord/freeholder and they want to know what would need to be done in order to get an installation into the building. Wednesday. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Quickstart help. The best option is to insert conduit & a pull rope under the driveway to connect with the service tee on your boundary. I have even called the activation number and selected option 2 for them to send. New contract and Quick Start delivery. Quick Start self-install pack not delivered. 26 minutes ago. uk, and some associated third party tools, use cookies. I am supposed to have tv/phone/broadband installed today engineer arrived and outside work hasn't been done to he can't do it does anyone know who I contact? I can't access my online account as it says it will be active in 48 hours we received a text 6/7 to say they will be carrying out work out side the property but haven't heard anything since!Hi, I just moved house, I ordered a quick start kit on 16th December, had the thank you email saying it would arrive on 20th December, still haven't recieved a confirmation email or the kit and I'm getting concerned as it's been over a week. Volt. Just joined. 2 weeks ago. Getting your device online. 100. By 'aerial', do you mean the coax lead from the Virgin broadband Hub? If so, you can book with Customer Support for a technician visit to move the cables where you want them. Quickstart Guide - Installing Virgin Broadband; Quickstart Guide - Installing Virgin TV; Got a problem with delivery? If there's a problem with your Quickstart pack delivery, then we recommend contacting the delivery courier first. We have. Posted in QuickStart, set up and connections. Customer retention useless. VM BB TV Landline. Kindest regards,Re: Planning extension - do i need to move the virgin broadband cable wire? on 31-12-2021 11:01. QuickStart Delivery Address on 08-07-2022 16:08 I have a QuickStart delivery scheduled and when ordering put in an alternative delivery address however it seems it is going to be delivered to the original address. Is there a way to resolve this? I tried phoning them but the series of options there seems to have no solution relating to this. Open a web browser and go to 192. I work from home and my previous contract will run out next week so I really cannot be. Connect the Hub’s power cable with the blue tab. 5Gbits/sec Ethernet port for even faster wired connections. Re: Broadband connection on 28-09-2022 22:25 Locate your exterior brown/grey omnibox on the outside wall of you property and trace where the cable out of it enters your property - usually through a hoe drilled through an exterior road. Share. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020. Virgin agreed an install date of 12/05/23, made some excuses that they couldn’t meet this due to permits a. I wanted to ask Virgin Media if they could do something to install fibre broadband for me (a secound floor flat). Re: Loss of broadband service. But they may not want to do a short term extension, you'll have to argue for that. on 09-02-2023 21:15. Tudor. Back a step. VM certainly offer broadband without home phone, if VM covers your area, but often it's cheaper to take a bundle with the landline that without. Call. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. The current owners have Virgin broadband and I would like to be able to have it all set up on the 29th of March so I'm trying to sort this as early as possible to make sure we get no delays in getting it set up. Virgin Media Help - Get help, tips and advice to make the most of your Virgin. Virgin TV 360. I told him I was under contract with Sky until January 2023 but he said this wasn’t an issue, the contract could be cancelled and Virgin would pay any cancellation fees. Hi. Hello, I made an order for a broadband package on the 8th January, and was due to receive the hub today. Hi, I paused my sons desktop computer connection to the broadband using the connect app - the desktop does not have WIFI and the internet ethernet cable plugs into a box which has a cable going into the back of the hub (desktop is upstairs). 6 Replies 254 Views. I have no email/text card through the door so I know I didn't miss a delivery. Despite being told by Virgin I am eligible for QuickStart, after receiving the package I found there is no wall socket to plug it into. Will this work with a new router? - 5051198Hello, I have arranged for my quickstart package to be delivered on the 8th June but would like to have it delivered before then (2nd June) - 5333044. Hi, I ordered broadband and have a installation date of 14/09/2022. 0 Kudos. on 23-02-2023 13:04. Our aim is to respond to these needs by removing barriers they may face or avoiding creating such barriers in the first place. I did some digging and the houses in the surrounding streets from me all have virgin gigabit fibre available. |. Also got in touch with the tech support about the fact that our WiFi booster will no connect so half the house is less than 5mbps. It monitors your connection 24/7 and provides diagnosis of any underlying issues. Whether you go for our QuickStart self-installation kit or opt for an engineer visit, you’ll need to be at home for your Virgin Media services to be setup. 1 modem mode. Guess I'll give them a bell and ask the Q 🙏. I have another order before this installation that keeps changing day by day, is this for the outside works to be connected to my property as I currently don't have a. Will virgin Media be able to install their wires to here so I can continue to have my router here or only to the outside of my house?. Landlord mentioned that there is an existing VM broadband setup. The devices state they are connected to the router with a good signal. How to get stats from a VM hub. Struggled to get it to un-pause when it eventually did my sons desktop will now not receive the connection. Missed appointments compensation was £26. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. After signing up and ordering my equipment I realised I was suppose to request a engineer to help install this as I opted for the QuickStart, how do I go about changing this and requesting a engineer instead for the 27th?I've used the Virgin Media Connect App (Android) for years with my Super Hub 3 without issue and it worked really well. Reply. . I don't work for Virgin Media. I do not work for VM. Browse Virgin Media Virgin. Installation/delivery date is major factor for me while choosing the ISP and I feel like I was misled by Virgin. Hi, I ordered a broadband package a few days ago. I am having the worst service with Virgin Media. Virgin Phone Switchover. Thursday. Plug the cables into the Hub. . . 0 once you have your Quickstart box. Quick Start Kit delivery on 04-06-2022 12:53. Options. VM bought out Eurobell in the late 90s/early 2000s. 168. Options. Click on the “Networking” tab, copy the text and paste. Speed. Due to the previous tenants not cancelling their package, this order was cancelled and not processed by Virgin ( about which I received no communication. a month ago. Give it some time to connect - up to an hour some say. I mean that seems really expensive, what - 5365184. The online postcode checker shows that Virgin is available for my building and for two flats in the building but not the other six (including mine). Broadband, TV, phone and SIM deals Broadband no upfront cost. Community; Volt. I want to know if I can place the order for the quick start kit now to my current address but only have my contract and connection. Help; Virgin Media Virgin Media Community. If your property has had Virgin Media before, you’ll be able to set up your services with its QuickStart self-install box, which is free. 1 drops every 15 seconds or so. Hi @blinddog . Tuning in. Once you log in scroll down to Orders & appointments then click on View your orders. Sorry to hear you need some additional support with your installation due to missing some sockets required. About Services start time. plugged laptop in, ping to 192. Virgin omnibox. There are a couple of wires next to the open reach socket, but these aren’t compatible with the wires in the QuickStart box and I don’t believe they are in anyway r. Broadband in Networking and WiFi 2 hours ago; So sick of drops in Networking and WiFi 11 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday; Online order made on 2 Jul without any confirmation in QuickStart, set up and connections yesterday; Wifi guarantee in Networking and WiFi. So I’ve been with Virgin media Broadband for about a week and from day one I’ve been having connection issue, my engineer put a 15db ( something to reduce the connection to the box because he said it was coming in too high which could then cause the box to cut out) My minimum. I'm trying to upgrade my virgin broadband with the Virgin Media Connect app, it was installing for ages before coming up with a problem it couldn't connect and to try again, I did but same message appears on screen? Its known to be flaky at the moment. I can’t find any way of doing this on the website, or the app, and haven’t been able to. 0 Kudos. I don't understand why Virgin is available across the street but not for my building. Re: Considering Virgin Broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Broadband. New Install Assistance. Broadband slower since landline switched over to same cable in Speed 9 hours ago; Installation Delays and Internet Provision in QuickStart, set up and connections Friday; BROADBAND connection issue in Networking and WiFi Thursday; No Virgin Media in my Flat in QuickStart, set up and connections WednesdayI’m probably not going to be in the new property when the QuickStart kit is going to be delivered, can I get the delivery address changed - 5228129Help me get in contact with Virgin Media (to give details) in Networking and WiFi Wednesday; Broadband unavailable at my address, while the services are in the building. TL333. Just choose QuickStart when you. For help with a new installation contact the Pre Installation and Delivery Team on 0800 052 1734. 0 once you have your QuickStart box. I haven't even got a tracking number to find it. We have just received our virgin box and was told we shouldn't have any issues installing it. Broadband. At the same time ask VM to waive the installation charge as it's through no fault of. I upgraded my broadband speed to 1 Gig in September 2022 and was provided with a new Hub 5. Postcode is HX3 7NX. Manage Your Account. Joining in. On my virgin app it says ‘We’re setting things up. I don't see this cable in your pictures. Tudor. Please let us know how the visit goes, if you get the chance to do so. Virgin broadband ordered on 18/06/23 and still not connected. Test just says it is not working, wait 23 hours then I can book a technitian. Cancel your VM contract (an EDF may be payable) and look at alternatives, e. 0 Kudos. 1 router mode or 192. VM do not support, nor do they actively block using VPN's, so I doubt if you will get any support regarding your VPN. This promotion means you won’t pay the usual setup fee of £35. Broadband. Need a virgin point. I have no idea how to connect the broadband box as the instructions show a wall socket which my living room doesn't have. Reply. As such I'm unable to get fast Wifi (BT can only offer 50mb). Did not receive broadband hub. on 08-01-2023 13:50. Broadband. After several attempts to connect to anyone, I was eventually offered an engineer visit between 4pm to 7pm tonight to investigat. Make sure all the cables and connections are tight and secure and not kinked or damaged. Hi, I want to get Virgin Broadband installed into my flat, it is available throughout most of the houses on the street nearby but not in the flats which I live in. on 31-01-2023 07:48. The QuickStart pack was supposed to arrive today, however, I have had no update on the order (no dispatch notification or yodel tracking ID). 15 for missed appointments and £5. 1 Kudo. Call the Pre-installation and delivery team on 0800 052 1734. Step by step guide to self installing your Virgin Media broadband Hub 4. New broadband. If there is no capacity, Virgin would have to install Fibre-to-Home overbuild specifically for your road, which would push the cost up considerably. 2 weeks ago. 0. Browse Virgin Media Virgin Media Community. Sorry to hear you had issues with your installation. Networking and WiFi. Hi, I have a QuickStart pack coming on Friday and I'm yet to get into the property to be able to check the connection. Quick start on 02-12-2022 19:16. on 25-05-2023 12:46. Hi mariz2198, thanks for posting and welcome to our community. Major issues with the delivery of my QuickStart package. When ordering Virgin service I selected QuickStart delivery date as 10/8/2022. Browse Virgin Media Virgin Media. You can also view this in the My VM app. You would be better to get another 3rd. Hi maubarreira88, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry to see your equipment wasnn't being delivered as quick as you was led to believe and that this will effect you working from home. Getting Virgin Media installed is a bit different, as the brand has its own network, separate from the Openreach network used by other providers. My virgin media broadband is due to end tomorrow. I'd would've liked/expected both. The O2 SIM is activated/working, but the broadband is still waiting to be activated, even though I am now out of contract with regards to the previous Oomph. After opening a box I find a cable that need to be plug into wall socket for broadband which has round end. Thats the connection you need to push the Quickstart cable onto. . Installing Virgin Media broadband for the first time Follow our step-by-step guide to get the new Hub set up in no time. 168. Options. The cable has to be pulled from the street cabinet to the customers front wall as a single run. Virgin Media installation. 33 per day for delayed repairs, £29. Hi team, I ordered broadband on 4 July. . Hoping for some assistance, unless I’ve tried everything. Most Hub3s supplied are not new and the LED ‘ages’ and can be a range of colours from white to bright orange. Setup a Broadband Quality Monitor and post a link to your live graph. Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. QuickStart, set up and connections. If you have no VM cable at present, have a look through some of the 'delayed installation' topics on this forum. Just received my QuickStart self-set up kit but it’s missing the Hub’s “Bits and Pieces” and the power supply. an hour ago. When we need to acquire wayleave, we send the property owner (s) an access agreement form who may choose agree or to deny wayleave. I know I have virgin media fibre line running by my house but I tried so many times to ring virgin to try connect to this line. Assuming this is just not set up yet but I was advised it should be ready and should just have to set it up. and tells you of more local issues down to postcode level. Vote. It's possible that the devices will be de-activated if they haven't been used for around 30 days. Piggy backing of connections usually happens as the result of a blocked service tee or duct in the road. From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. Ordered self set up Virgin media kit however it was delivered and I’ve had a look everywhere and there isn’t a walls socket to plug it - 5206722I was originally given the 20/08/2022 as the date my package would arrive (ordered on 17/08/2022). I know VM is rolling out XGS-PON connections and would have thought for an area that is new to VM, they would have taken the opportunity to install the latest kit. During the broadband installation, the engineer told me that no line at my house. Running the diagnostic on the Hub 4 itself just shows the following (though has shown "Your broadband connection is not working" a few hours ago) The status page shows the following; Downstream. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Right hand side is the existing cable and left hand side is the cable provided from. Re: Hub4 Quick Start. 2. . I've received my quickstart broadband box today, these are the wires I already have in my living room coming up through the carpet with a small white virgin media box connected to it. Re: Broadband setup query. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. on 01-11-2022 13:01. Complaints not responded in QuickStart, set up and connections 29 minutes ago;I have just been delivered my quickstart kit and got everything set up and plug in, but my broadband is working but won't connect to internet. You should have everything you need to get set up in your. That is the standard connector for a coax connection. Tudor. @Dazzerno1 wrote: New property. @vj25 wrote:. I received my quick start package today and have been trying for 2 hours to get the broadband set up I’ve connected everything up and when I turn the hub on I get a few lights that blink red then the WiFi light and the arrows and the power light all light up green. 0 or Hub 3. You then connect this to the TV 360 / TiVo box and Super Hub. Learn about QuickStart - Virgin Media's self-installation service. co. The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub. 28-09-2022 14:19 - edited 28-09-2022 14:35. New customer - router not turned up! in QuickStart, set up and connections yesterday; No VM wall socket in QuickStart, set up and connections Wednesday; What type of internet is it? in QuickStart, set up and connections 2 weeks ago; Compliment in Email 2 weeks ago; Will I be able to use QuickStart? in QuickStart, set up and connections 2. 3. However there is an issue which means I need to get past all the automated services if that is going to happen. Logged into router, it said no RF signal. 168. 100. Virgin Media fibre optic broadband deals. 83 per day for a delay to the start of a new service. When you place your order, we'll let you know. Switching from Sky to Virgin. Quick start plugged in (only 2 connections so not hard) and service activated but no internet and continuous flashing green light. Broadband deals; Broadband, TV and. If you don't always need premium content Freeview may suffice plus Now passes whenever you like. Later that evening i got an email saying that actually 20/08 wont work and its been delayed to the 12/09 which is far too late, I would have chose another provider if this was clear when I was signing. I live in a block of flats (there are 3 blocks with 5 flats each), right next to the main road and none of the flats have Virgin available. I've had 3 dates booked and despite waiting in all day on every booking. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I see this box on the far left of the inside front wall. If you get no connection after that, check it has been activated onto your account correctly. . Doesn't seem to have had Virgin before possibly the reason for 1 month. Broadband. . Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. The easiest way is to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Re: Virgin broadband cable pre-installation arrangement. Whenever I try, the wifi light turns on green, and the main light blinks green. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Virgin have their own infrastructure & street ducting, so will not use anything belonging to BT Openreach. 1 modem mode. In October a virgin field representative signed us up for super fast 500mbs fibre broadband. Tj7. Quick recap of what you now enjoy: Your new package now includes: Broadband:. The Hub is a typical ISP supplied device and if the settings for a particular VPN setup are not present in the Firmware, you will not be able to fix it. You might need to activate the hub by calling 0800 064 3850. )Hi, I am getting the Virgin Media Quickstart box in tomorrow. Explain what needs to be done and book an engineer visit. Close. Phone & broadband Connection required. No, Virgin Media have to make a complete hash of it. I have ordered a quick start self install kit, but have no VM socket in the house i moved to. by kev4321 a month ago Last reply: Monday by David_Bn. Cannot find anywhere to order. extend broadband cancellation. Re: Quick start not working hub 3! on 06-06-2021 09:51 pictures really are not clear in what they say - the twin internal cables - are they seperate or do they a twin cable - if they become one twin cable they are likely to be sky theres also a splitter above the skirting board - thats more likely to be the VM connectionBroadband. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Re: No broadband connection. I think they do this so it’s not looking like an isolated incident on our line. 0 once you have your QuickStart box. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as. I'm a Very Insightful Person, I'm here to share knowledge. Virgin Media broadband. |. on 23-06-2022 13:19. I’m sorry to hear of your installation problems, have you been able to speak to the team to get a technician booked in or do. How Do I Cancel Virgin Media Broadband? in QuickStart, set up and connections yesterday; Online order made on 2 Jul without any confirmation in QuickStart, set up and connections Sunday; Not received order or confirmation in Networking and WiFi Friday; ordered new broadband, cable too short in QuickStart, set. Looked at the path and then got back in the van and left. I have ordered a quick start self install kit, but have no VM socket in the house i moved to in QuickStart, set up and connections a week ago; Replacement hub - won't connect, sits with sold red light in QuickStart, set up and connections a week ago; Can not set up new broadband in QuickStart, set up and connections 2 weeks agoNew hub. It is simply a single cable and should be plug and play. This seems a bit strange so I'd like to know why it might be the case and if it's likely that I could. Virgin Media Community. It’s only available at addresses that have had Virgin Media services in the past,. I have set up my QuickStart HUB5 and it’s just constantly flashes red. 0 Kudos. All you can do is keep checking My Virgin Media and see if there have been any cancellations allowing you to request an earlier tech visit. Virgin was cheaper and I wanted to save some money. Get the Hub ready by connecting the wires. Unlikely you will get a call back, it just seems to be a way of getting rid of the call. Once you’ve got all the. 1 Virgin Media is committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements. Neighbouring properties can all get Virgin broadband and I can't. . Get to “set password” section, never comes. . What’s Virgin Media Quick Start? Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Hey Andyjackson1996, Welcome to the community and thanks for taking the time to post here on the forums. As now, I would like to know when can I get the new line. Quick Start Delivery on 05-04-2022 15:53. I was told at payment that it would be delivered by 7 July with QuickStart.